Quality Products, Thoughtfully Made for You
Privacy Policy
Last Updated: August 24, 2026
VANAVi Privacy Policy
VANAVi (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share personal information when you visit vanavi. in, place an order, or contact us through our website or customer-support channels.
By using our website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will obtain it appropriately.
1. Information We Collect
When you visit our website, place an order, or contact us, we may collect the following information:
Personal details: Name, email address, and mobile number.
Delivery and billing details: Billing address, shipping address, and other information required to deliver your order.
Order information: Products purchased, quantities, order history, order status, and related customer-service enquiries.
Payment and transaction information: Payment status, transaction references, and other information needed to confirm payments, process refunds, and manage orders.
Communications: Information you provide when contacting us about an order, product, complaint, cancellation, or refund.
Technical information: Limited website, device, browser, and cookie-related information that may be processed by the website or its service providers.
We aim to collect only information reasonably necessary for the purposes described in this policy and as permitted by applicable law.
2. How We Use Your Information
We may use your personal information to:
Process, confirm, pack, and deliver your orders.
Confirm payments and manage transactions.
Send order confirmations, dispatch updates, and other service-related communications.
Respond to enquiries and provide customer support.
Handle cancellations, returns, refunds, replacements, and complaints.
Maintain order history, accounting records, and other necessary business records.
Protect the website and help prevent fraud or unauthorised transactions.
Improve website functionality and customer experience where appropriate.
Meet applicable legal, tax, regulatory, and record-keeping obligations.
We do not use your contact information for promotional messages unless we have an appropriate lawful basis and obtain consent where required.
3. Payment Information
VANAVi uses Razor pay as a third-party payment service provider to facilitate online payments.
When you make a purchase, Razor pay may process payment information and transaction details under its applicable privacy policy and terms. VANAVi may receive payment confirmations, transaction references, payment status, and other information necessary to process orders, manage refunds, and respond to payment-related enquiries.
VANAVi does not intentionally store full card numbers, CVV numbers, PINs, OTPs, or other sensitive payment credentials on its own systems. Payment processing is handled through the payment service provider.
For further information, please review Razorpay’s Privacy Policy.
4. How We Share Your Information
We do not sell or rent your personal information to third parties.
We may share relevant information with the following categories of service providers when necessary:
Payment processing: Razor pay, to facilitate and verify payments.
Website and hosting services: WooCommerce-related services, WordPress, Hostinger, and authorised technical support providers, as applicable.
Delivery services: Courier and logistics partners responsible for delivering your orders.
Professional or regulatory services: Appropriate advisers, authorities, or other parties where disclosure is required by law or reasonably necessary to establish, exercise, or defend legal claims.
Information is shared only to the extent reasonably necessary for the relevant purpose, subject to applicable law and appropriate safeguards.
5. Cookies and Website Technologies
Our website may use cookies and similar technologies necessary for website functionality, shopping-cart operations, checkout, security, and remembering user preferences.
Third-party services integrated into the website may also use technologies necessary to provide their services. We have not confirmed that analytics or advertising-tracking tools are installed on the website, so this policy does not claim that such tools are currently in use.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website features, including shopping-cart and checkout functionality.
If analytics, advertising pixels, or other tracking technologies are introduced, this policy will be updated as appropriate and any required notices or consents will be provided.
6. Data Storage, Security, and Access
VANAVi uses a WooCommerce-based website hosted through Hostinger. Order and customer information may be stored in the website’s order-management system and related service-provider systems.
Access to WooCommerce orders and customer details is currently limited to the business owner and the authorised website developer, to the extent necessary to operate, maintain, troubleshoot, and support the website.
We take reasonable steps to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse. However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.
Our website may depend on hosting-provider security features, backups, and technical configurations. The availability and configuration of individual security measures may vary.
If a personal data breach occurs, VANAVi will take appropriate steps in accordance with applicable legal requirements.
7. Data Retention
VANAVi retains personal information and order records for as long as reasonably necessary to:
Fulfil orders and provide customer support.
Manage payments, cancellations, refunds, returns, and replacements.
Maintain accounting, tax, and other required business records.
Resolve complaints and disputes.
Prevent fraud and protect legitimate business interests.
Comply with applicable legal and regulatory obligations.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
When personal information is no longer required, VANAVi will take appropriate steps to delete, anonymise, or otherwise dispose of it, subject to applicable legal and record-retention requirements.
8. Your Privacy Rights and Requests
Subject to applicable law, you may contact VANAVi to:
Request information about personal data we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where deletion is permitted.
Raise a concern or complaint about the handling of your personal information.
Exercise any other rights available to you under applicable data-protection law.
To submit a request, please contact us using the details in the Contact Us section below. We may request reasonable information to verify your identity before acting on a request.
We will review and respond to requests within the timeframes and in the manner required by applicable law. Certain information may need to be retained where legally required or necessary for legitimate record-keeping purposes.
9. Children’s Privacy
Our website and products are not specifically directed at children under 18. We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action as required by law.
10. Third-Party Websites and Services
Our website may contain links to third-party websites or use third-party services to process payments, host the website, or deliver orders.
Those third parties may handle personal information under their own privacy policies and terms. VANAVi is not responsible for the privacy practices of independent third-party websites. We encourage you to review their policies when using their services.
11. Changes to This Privacy Policy
We may update this Privacy Policy when our practices, website services, or legal obligations change.
Any revised version will be published on this page with an updated “Last Updated” date. We encourage you to review this page periodically.
12. Contact Us
If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact:
Business/Brand: VANAVI
Email: hellovanavi@gmail.com
Phone/WhatsApp: 9159535089
Address: 110, Kalanikattu Street, Vellore – 632008, Tamil Nadu, India.
We will review privacy-related enquiries and respond in accordance with applicable legal requirements.
Important: This Privacy Policy should be read alongside VANAVi’s Terms & Conditions, Shipping & Delivery Policy, and Cancellation & Refund Policy.