VANAVi Terms & Conditions

Last Updated: 25 October 2026

Welcome to VANAVi. These Terms & Conditions govern your access to and use of vanavi.in and your purchases through our website.

By placing an order, you agree to these Terms & Conditions. Please read them alongside our Privacy Policy, Shipping & Delivery Policy, and Cancellation & Refund Policy.

1. About VANAVi

VANAVi is a personal-care brand offering products such as soaps, shampoos, face washes, creams, lip balms, hair oils, and other personal-care products.

Brand: VANAVi

Website: https://vanavi.in

Business address: 110, Kalanikattu Street, Shenbakkam, Vellore – 632008, Tamil Nadu, India.

Email: hellovanavi@gmail.com

Phone/WhatsApp: +91 9159535089

The legal name of the seller and any other legally required business details will be displayed on the website and applicable sales documents.

2. Eligibility

You must be legally capable of entering into a binding contract under applicable Indian law to place an order.

If you purchase products on behalf of another person, you are responsible for providing accurate information and ensuring that the products are suitable for the intended recipient.

3. Product Information and Availability

We make reasonable efforts to ensure that product descriptions, ingredients, directions for use, photographs, prices, and other information on our website are accurate and up to date.

Product photographs are for illustrative purposes. Actual packaging, colour, appearance, or other non-material details may vary between batches or when packaging is updated.

Please review the product description, ingredients, directions, warnings, and other applicable label information before purchasing or using a product.

Product availability may change. If we cannot fulfil a confirmed order, we will inform you and arrange an appropriate cancellation and refund where applicable.

4. Prices, Offers and Orders

Prices will be displayed in Indian Rupees (INR), unless expressly stated otherwise. Applicable delivery charges and other mandatory charges will be disclosed before you complete your purchase.

Where a product is offered at a discount, the displayed original price and reduced price must be accurate and must not mislead customers.

An order confirmation email acknowledges the order details but does not necessarily mean that every order has been finally accepted or dispatched.

If we cannot fulfil an order because of a stock issue, pricing error, suspected fraud, or another legitimate reason, we will contact you and take appropriate action, including a refund where payment has already been collected and the order cannot be fulfilled.

We will not use this clause to avoid our legal obligations or cancel confirmed orders unfairly.

5. Payment

Payments on vanavi.in are processed through Razorpay, our third-party payment service provider.

Available payment methods depend on the options enabled at checkout and may include UPI, debit cards, credit cards, net banking, wallets, or other supported methods.

Payment authorisation and processing are subject to the payment provider’s applicable terms and procedures.

VANAVi does not intentionally store full card numbers, CVV numbers, PINs, OTPs, or other sensitive payment credentials on its own systems.

If a payment is deducted but the order confirmation or payment status is unclear, please contact us with the transaction reference and order details so that we can investigate.

6. Shipping and Delivery

Orders will be shipped to the delivery address provided by the customer at checkout.

Order processing generally takes 2–5 business days. Estimated delivery is generally 3–10 business days after dispatch, depending on the destination, courier service, public holidays, weather, and other circumstances. These are estimates rather than guaranteed delivery dates.

Where tracking is available, we will provide tracking details or order-status information after dispatch.

Customers should provide accurate delivery details and contact information. If an order is delayed, lost, damaged, leaking, incomplete, or incorrectly delivered, please contact us so that we can investigate and provide an appropriate resolution under our policies and applicable law.

For full details, please refer to our Shipping & Delivery Policy.

7. Cancellation, Returns and Refunds

Order cancellations, returns, replacements, and refunds are handled under our Cancellation & Refund Policy.

Where cancellation is permitted, please contact us as soon as possible. Orders may not be cancellable after dispatch, subject to applicable law and the circumstances of the order.

For hygiene and safety reasons, opened or used cosmetics may not be eligible for return merely because a customer changes their mind. However, this does not remove a customer’s applicable rights or remedies where a product is defective, damaged, incorrect, unsafe, misdescribed, or otherwise eligible for a remedy under applicable law.

If you receive an incorrect, damaged, leaking, or defective product, contact us promptly with your order number and a description of the issue. Photographs may help us investigate, but we will assess complaints fairly and in accordance with applicable requirements.

Approved refunds will be processed through the appropriate payment method or other lawful means within the applicable timeframe.

Please read the separate Cancellation & Refund Policy for further details.

8. Product Use and Customer Responsibility

Customers should:

• Provide accurate contact, billing, and delivery information.

• Review product ingredients, directions, warnings, and label information before use.

• Follow the directions and precautions provided on the product packaging.

• Check ingredient information for known sensitivities or allergies.

• Contact us promptly if an order arrives damaged, incorrect, incomplete, or with another issue.

Stop using a product and seek appropriate professional advice if you experience an adverse reaction.

Product suitability and results may vary between individuals. Unless expressly supported by reliable evidence and applicable approvals, product descriptions should not be interpreted as a guarantee of a particular cosmetic or medical outcome.

Nothing in this section excludes or limits any consumer rights or legal remedies available under applicable law.

9. Website Use

You agree not to misuse the website, attempt unauthorised access, interfere with its functionality, introduce malicious software, or use the website for unlawful purposes.

We may take reasonable steps to protect the website, our customers, and our business against misuse or security threats, subject to applicable law.

10. Intellectual Property

Website content, including VANAVi branding, logos, original text, photographs, graphics, designs, and other original materials, is owned by or lawfully used by VANAVi or its relevant rights holders.

You may not copy, reproduce, distribute, modify, or commercially use protected materials without prior permission from the relevant rights holder, except as permitted by applicable law.

11. Limitation of Liability

VANAVi will make reasonable efforts to maintain accurate product information and provide the services described on the website.

Nothing in these Terms & Conditions excludes or restricts liability where such exclusion or restriction is prohibited by applicable law, including statutory consumer rights and remedies relating to defective products, misleading descriptions, unfair trade practices, or deficiencies in service.

We will assess issues involving website interruptions, delivery delays, payment discrepancies, or other order-related problems fairly and in accordance with applicable law.

12. Privacy and Personal Information

Personal information collected during website visits, checkout, payment, delivery, and customer support will be handled in accordance with our Privacy Policy and applicable law.

Please review our Privacy Policy for information about data collection, use, sharing, retention, security, and privacy-related requests.

13. Changes to These Terms

We may update these Terms & Conditions to reflect changes to our business, website, products, services, or legal obligations.

The latest version will be published on this page with an updated date. Revised terms will apply prospectively as appropriate and will not remove rights or obligations that have already accrued under an existing order or applicable law.

We encourage customers to review these Terms & Conditions before making a purchase.

14. Grievance Redressal and Contact Information

For questions, complaints, payment issues, shipping concerns, or other order-related matters, please contact:

Brand: VANAVi

Email: hellovanavi@gmail.com

Phone/WhatsApp: +91 9159535089

Address: 110, Kalanikattu Street, Shenbakkam, Vellore – 632008, Tamil Nadu, India.

Please include your order number and a description of your concern where relevant.

Consumer complaints will be acknowledged within 48 hours and addressed within one month of receipt, in accordance with applicable requirements. We will also provide a copy of the complaint as recorded by the Grievance Officer where required by the applicable rules.

15. Governing Law

These Terms & Conditions are governed by the laws of India. Any dispute will be handled by the appropriate forum or authority in accordance with applicable law.

Nothing in these Terms & Conditions limits a consumer’s right to approach a competent consumer commission or other authority where permitted by law.

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By placing an order on vanavi.in, you acknowledge these Terms & Conditions, subject to applicable law.