Last Updated: August 24, 2026

At VANAVI Handmade Products, we want our customers to have a satisfactory shopping experience. Please read the following Cancellation & Refund Policy before placing an order.

1. Order Cancellation

Customers may request cancellation of an order before the order has been dispatched.

To request cancellation, please contact us as soon as possible with your order number and registered contact details.

Once an order has been dispatched, cancellation may not be possible.

2. Refunds for Cancelled Orders

If an eligible order is cancelled and payment has already been received, the applicable refund will be initiated through the original payment method or applicable payment gateway process.

The time taken for the refund to reflect in the customer’s account may depend on the customer’s bank or payment service provider.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

• Order number

• Photographs of the received product

• Photographs of the package, where applicable

• Description of the issue

After reviewing the issue, VANAVI Handmade Products may provide a replacement or refund where applicable.

4. Return Conditions

For hygiene and safety reasons, opened, used, or partially used personal-care products may not be eligible for return unless the product was damaged, defective, or incorrectly supplied.

Products must be returned in unused condition and with original packaging where a return is approved.

5. Non-Refundable Situations

A refund may not be provided where:

• The product has been used or damaged after delivery by the customer

• The customer provided an incorrect delivery address

• The customer refuses delivery without a valid reason

• The product was damaged due to improper handling after delivery

• The customer does not follow the applicable product instructions

6. Refund Processing

Once a refund is approved, the refund will be initiated through the applicable payment method or payment gateway.

The time required for the amount to appear in the customer’s account depends on the customer’s bank/payment provider.

7. Payment Failure

If money has been debited from your account but the order was not successfully created due to a payment or technical issue, please contact us with the transaction details.

We will verify the transaction and take appropriate action.

8. Contact for Cancellation or Refund

VANAVI Handmade Products
110 Kalani Kattu Street,
Shenbakkam, Vellore – 632008,
Tamil Nadu, India

Email: hellovanavi@gmail.com
Phone: +91 9159535089